Terms & Conditions

Expiry of quotation: Three months after the submission of the quotation, the contractor reserves the right to withdraw and re-­­price work, unless otherwise agreed in writing on acceptance of instructions from the customer.

Payment: The customer accepts that payment is made in full upon the day of completion of the job, unless other written arrangements have been agreed to by both parties prior to commencement of works. Interest shall be charged on any accounts owing after the due date at the rate of 5% per month. Any expenses, disbursements and legal costs incurred by Tree Technician Limited and the enforcement of any rights contained in this contract shall be paid by the customer, including any collection fees.

Credit Card Payments: Are accepted online, they will incur a 2.9% transaction fee on the total balance paid. For quotations more than $3000, a deposit of 50% of the total cost will be required at least 2 days prior to the starting date.

GST: The price or prices provided for in the quotation exclude GST, which must be paid by you, in addition to the price or prices quoted. Unless specified.

Insurance: Tree Technician Limited holds comprehensive public liability insurance of 10,000,000.000 for damage to persons or property that may result in the implementation of this contract. Available upon request.

Cancellation Fee: If the customer cancels the provision of services or suspends the provision of the services within 48 hours (two working days) of the commencement date and time advised by Tree Technician Limited, then Tree Technician Limited reserve the right to charge the customer a cancellation fee of up to 25% of the quoted price. The cancellation fee is payable in accordance with these terms under the Contract and Commercial Law Act 2017.

Collection and Use of Information: The customer authorises Tree Technician Limited to collect, retain and use any information about the customer, or for the purpose of assessing the customer’s creditworthiness, enforcing any rights under this contract, or marketing any goods and services provided by Tree Technician Limited to any other party. All information collected will be handled in accordance with the Privacy Act 2020.

Credit Check: Tree Technician Limited may use a third-party consumer credit reporting service to carry out on Arb Innovation’s behalf credit check references and debt collection and as such the customer authorises Tree Technician Limited to disclose any information obtained under Clause 8 to that third party. 

Delays: Tree Technician Limited shall not be liable for any delay in commencing, carrying out or completing the services. As such, any dates provided by Tree Technician Limited as to the commencement of the services and/or completion of the services are estimates only.

Suspension of Services: Tree Technician Limited shall be entitled to refuse to carry out any further work or services for the customer under these terms or any other terms: (a) if the customer is in default of any of its obligations under these terms until the default on the part of the customer is remedied; or (b) If an event occurs during the provision of services which creates a hazard or danger to the safety of any person or would delay provision of the services until such time as the event has ceased to occur. If Tree Technician Limited must suspend any of the provision of the services under this clause, then Tree Technician Limited will not be held liable for any costs, claims, liabilities, damages or losses arising as a result of the suspension of the works including any loss of profits or opportunities incurred by the customer. 

Tree preservation orders and considerations areas: It will remain the responsibility of the tree customer or customer to determine any protections over the area including whether the area is a historic site or is an area of archaeological, scientific, environmental, religious or cultural significance. If the customers’ determination discloses that any permits and/or consents are required, then it is the responsibility of the customer to obtain these permits and/or consents. The customer will provide copies of all plans, permits and consents and any other relevant documentation acquired as part of their determination to Arb Innovation. Tree Technician Limited will not be held liable for any damage, costs, claims, liabilities, losses because of the customer’s failure to disclose and/or provide copies of relevant consents, permits, plans or documentation in relation to the any protections over the area. 

Easements, Private Covenants and Boundaries Easements: Private covenants and boundaries will remain the responsibility of the customer to determine and, if any consent or authorisations are required under any easements or covenants, then the customer is responsible for obtaining these authorisations or consents. Tree Technician Limited will not be held liable for any breaches in relation to such easement, covenant or any issue regarding boundaries.

Third Parties: Where works are proposed to third-party trees, i.e. ‘neighbour’s trees’, the contractor will require written confirmation from the tree customer (‘the neighbours’) that the works are agreed and where necessary, that access is permitted. If works only apply to overhanging branches that can be pruned from within the client’s property, then permission is not required, but the neighbour should be advised where practicable (please refer to ‘Cancellation Fee’ as this may also apply.)

Fire/rail permits, traffic management, erosion control and rail clearance: It will remain the responsibility of the customer to obtain any necessary permits, licenses, clearances or plans from the local regional council at their sole cost if these are required to carry out the services provided by Tree Technician Limited.